Here are some technical support notes that we have developed over the years.

 

Microsoft Internet Explorer:

Changing your home page

When it doesn't disconnect automatically

 

Microsoft Outlook Express:

Restoring the Folder List and Contact List

Some email addresses are undeliverable

The phone hangs up all the time when I do email

I keep getting the same message, but not all my messages

 

Microsoft Windows:

Disabling Power Save Mode

Getting out of Safe Mode

Keeping Windows from filling up your hard drive

Reformatting and reloading Windows

Turning programs on and off with MSconfig

Uninstalling software

 

Other Software:

Acer Mirascan - general instructions

Adobe PageMaker - automatic table of contents

Adobe PageMaker - imposing pages

Microsoft Word - changing the default type style

Norton Antivirus - Manual uninstall for Windows NT

Symantec WinFax - scan and send instructions

 

Hardware:

Getting a microphone to work

Replacing a modem

Testing for a Digital Carrier Line

 

Networking:

When your computer cannot find the network

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