Microsoft Outlook Express - Undeliverable email addresses:

Symptom:

You cannot send to certain email addresses or you cannot receive email from certain addresses. You have checked to make sure the addresses are correct.

Possible Cause 1:

A message rule may have been setup to intercept any message from that address.

Solution:

1. Open Outlook Express

2. Goto Tools Menu/Message Rules/Mail

3. If you get a box titled "New Mail Rule" click Cancel

4. You should now see the Message Rules dialog. If you see any rules in the list, click once on each one and you will see the rule at the bottom of the dialog box.

5. Delete any rules that appear to involve the address(es) in question by clicking the Remove Button.

6. Click OK.

 

Possible Cause 2:

The address in question is on the Blocked Sender List.

Solution:

1. Open Outlook Express

2. Goto Tools Menu/Message Rules/Blocked Senders List

3. If the list contains an entry for the email address in question, remove it with the Remove button.

4. Click OK.

 

Possible Cause 3:

Once in a while an email server will stop communicating with a particular other email server. For instance there were a few weeks when anyone with an address that ended in "@i2k.com" could not send to or receive mail from anyone with an address that ended in "@amaesd.k12.mi.us".

Solution:

The only way to solve this is to inform both Internet Service Providers and let their technicians figure it out.

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